We require a deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non refundable.
Final payment must be made 1 weeks prior to the wedding date. Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Frosted Dream Cakes and are not automatic. Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from us, or for loss, damage or non-delivery under unavoidable or exceptional circumstances.
Changes to the design, specification and flavour of your cake can be made up until 2 weeks before your event date. Please call to discuss any alterations and price implications that a change may create. Any changes must be specified by you in writing. Please email to firstname.lastname@example.org
Delivery of cakes can be booked with Frosted Dream Cakes, this will be charged per kilometre
After delivery or collection, you must ensure that your cake is kept out of sunlight and at room temperature. Cakes with fondant should not be put in a refrigerator. Stacked cakes will be supported by dowels which should be removed prior to serving. Any elements of your cake which are not edible will be clearly highlighted on your confirmation form. We as you to take responsibility for ensuring these are removed prior to serving as we cannot take any responsibility for the non edible items once confirmation has been signed
We can accommodate dietary requirements and will happily discuss these with you. However our cakes are producred in a kitchen where nuts, flour (gluten) and dairy products are used. We cannot guarantee that traces of these ingredients will not be in a cake
Wedding cake/special order cancellations: As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:
- More than 4 weeks from delivery date – 25% of the total cost will be payable
- 0 to 4 weeks from delivery date – 100% of the total cost will be payable
- Wedding cake/special order cancellations must be made in writing